Community :
Access to Enterprise repository
Complete feature-set
Community support
Basic :
Access to Enterprise repository
Complete feature-set
Support via Customer Portal
5 support tickets/year
Response time: 1 business day
Standard :
Access to Enterprise repository
Complete feature-set
Support via Customer Portal
15 support tickets/year
Response time: 4 hours*
within a business day
Remote support (via SSH)
Offline subscription key activation
Premium :
Access to Enterprise repository
Complete feature-set
Support via Customer Portal
Unlimited support tickets
Response time: 2 hours*
within a business day
Remote support (via SSH)
Offline subscription key activation